Christians Against Poverty Australia respects and honours our supporters and clients and their right to have their privacy protected. Christians Against Poverty is committed to complying with the National Privacy Principles contained in the Privacy Act of 1988.
Personal information is given in good faith by clients and supporters, and will only be used to provide the relevant services for which Christians Against Poverty has been engaged and to enhance their relationship with Christians Against Poverty.
Similarly, Christians Against Poverty will protect the rights of clients, supporters and their families, ensuring their privacy is protected in accordance with the Privacy Act of 1988.
Christians Against Poverty will monitor and restrict the amount and frequency of educational and marketing material sent to supporters and allows supporters to remove their name from mailing lists.
Collection, Use and Management of Information
Personal information is only collected when necessary and is supplied with consent. Individuals can, for instance, make an anonymous enquiry about our services. Prospective clients and sponsors can visit our web site anonymously. Marketing surveys for the purposes of improving customer service, for example, can be completed anonymously.
Personal details are required to provide CAP’s services, communicate with clients and supporters, send new or updated information, establish periodic payments, and maintain the relationship between supporters, clients, creditors and Christians Against Poverty.
Each client, sponsor and donor is given a unique account number under which personal details are kept. This number and other details are used to verify an individual's identity when they make contact with Christians Against Poverty.
Protecting Your Information
Christians Against Poverty has put in place procedural, physical and electronic means to safeguard the personal information of our supporters and clients.
Christians Against Poverty has also verified the security and privacy provisions of other organisations with whom we provide information about supporters and clients. These include our bank and mail house.
Christians Against Poverty will not rent, exchange or sell mailing lists of our supporters or clients to other organisations.
Supporters' and clients' information may be kept both in hard copy and electronic forms. In either case, Christians Against Poverty has documented procedures to safeguard this information. Safeguards include storing copies of the information off-site.
Secure Socket Layer (SSL) Encryption is used when collecting or transferring payment information via the internet using our websites.
Correcting Your Information
Christians Against Poverty is committed to allowing supporters and clients to see and correct information that is shown to be incorrect or out-dated.
Christians Against Poverty staff will clearly identify themselves when making contact with sponsors and clients, and all letters and marketing materials will contain Christians Against Poverty's logo and contact details.
Notification of Breaches
Christians Against Poverty is committed to protecting your privacy. If you feel there has been a breach of these privacy provisions, we encourage you to contact us on (02) 4914 0500 or via the contact page on this site.
Christians Against Poverty will investigate any alleged breach and take steps, as appropriate, to rectify any breach that is determined to have occurred.
If you require a refund, please contact our office as soon as possible. Refunds will be processed within 10 working days.
All transactions are processed in Australian Dollars (AUD).