Donor Development Manager - CAP Australia - Free Debt Help

Donor Development Manager
(6-month Contract - Parental Leave Relief)

Applications close Monday 16 September, 2019.

Job Description

This job description outlines the key accountabilities of, and output required from, the post holder. It is not a definitive list and the role may well change and evolve over time.

 This position is full time 5 days per week.

Department:     Fundraising and Marketing

Location:            Level 1 451 Hunter Street Newcastle NSW

Reports to:        Fundraising and Marketing Director

Direct Reports: Supporter Relations Coordinator, CAP Money Campaign Manager and Donor Development Campaign Manager

Other Benefits: Holiday – 5 weeks per year (Jan – Dec)

Various paid Revive Days (away days) throughout the year


The Donor Development Manager is a key member our Fundraising and Marketing team. Responsible for driving the acquisition of new donors and identifying strategies to inspire existing donors. They hold responsibility for overall income raised through our supporter strategies and for ensuring that anyone choosing to engage with us as a supporter has a great experience.


To provide leadership and momentum to our strategies for acquisition and retention of regular donors and mid-level donors. To develop and oversee our supporter journeys, aiming to increase engagement for the purpose of increasing income. Working with senior leadership and the wider CAP staff, to be responsible for hitting targets through a combination of existing strategies and creative innovation.


Vibrant and energetic, the Donor Development Manager is totally sold out to see the vision of CAP achieved – they know that without our supporters we can’t offer more poverty-relieving services and change thousands of lives. They are committed to delivering innovative and exciting projects that will inspire people to support or increase their commitment to us. They have a gift for understanding how to transfer their passion for CAP’s work to thousands of others and they simply cannot stop fighting for the sake of Australia’s poorest.



·       Provide strategic leadership to the vital area of recruiting individual supporters and inspiring them to give generously to CAP.

·       Provide strategic, effective and inspirational leadership to the Supporter Relations Co-ordinator, CAP Money Campaign Manager and Donor Development Campaign Manager.

·       Drive innovation and activity within this team to ensure growth in all areas of income and supporter engagement.

·       To be an active member of the Donor Development Team — this includes but is not limited to phone calls to supporters and churches with the primary aim of leading and driving other team members activity.

·       To be the point of communication with other teams on Donor Development projects

·       Member of Fundraising and Marketing Leadership Team.

 Measurable Outputs:

·       Number of new Life Changers.

·       Number of cancelled Life Changers.

·       Income generated through Life Changers.

·       Number of donors attending each fundraising dinner.

·       Income generated from each fundraising dinner.

·       % of supporter relations service standards achieved.

 Other responsibilities include:

·       Being willing to pray with staff.

·       To encourage friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives.



·       Degree level or equivalent experience


·       Essential

o   Experience of leading teams to meet key objectives or targets.

o   Experience of having to meet deadlines or targets.

o   Experience of project management.

 ·       Desirable

o   At least 2 years previous leadership and management experience within a fundraising environment.

o   Experience of networking and influencing.

o   Experience of pioneering a new project.

o   Experience of training and developing effective individuals.

o   Experience of training and developing effective teams.


·       A proven leader who can inspire, influence, drive and deliver results.

·       A strategic thinker.

·       A great level of organisational awareness.

·       Ability to build teams and create an environment of trust, loyalty and fun.

·       Ability to develop strengths, skills and motivation in others to maximise performance.

·       Ability to project manage and meet deadlines.

·       Able to hold a good balance between detail and the 'big picture'.

·       High emotional intelligence and ability to understand the human factors involved in the role.

·       A confident communicator who promotes CAP's culture and values at all times.

·       Mature approach to teamwork, with a positive attitude towards collaborative working.

·       Naturally decisive and proactive.

·       Organised and driven to reach targets quickly and efficiently.

 Christian Commitment

·       The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values

·       Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of own personal faith and in line with CAP’s Statement of Faith.

Please send expressions of interest addressing the essential criteria and accountabilities to

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